Frequently asked questions
Answers about all of Tvarka – electronic signatures, pricing, access management and data security. More detailed guides are on the help page.
What is Tvarka?
Tvarka is a Lithuanian operating system for the daily life of legal entities: qualified electronic signatures (Tvarka Sign), automated bookkeeping (Tvarka Buhalterija) and business partner screening (Due diligence). All products work with one eID account and Manager-controlled access. Tvarka.pro is a joint project of Advokato M. Kiškio kontora INVENT and Socialiniai algoritmai, UAB, created under Lithuanian law.
How do I sign in? Do I need a password?
You sign in with electronic signature methods: Smart-ID, Mobile-ID or the Lithuanian eID card. There is no password to create – your identity is confirmed by the method itself, so there is no password to forget or leak.
Is an electronic signature created in Tvarka legally valid?
Yes. Under the eIDAS Regulation (EU) No 910/2014 (Article 25), a qualified electronic signature (QES) has the same legal effect as a handwritten signature and is recognized across the EU. It is valid in courts and at the State Tax Inspectorate (VMI), the Centre of Registers (Registrų centras), the State Social Insurance Fund (Sodra) and other state institutions.
How much does it cost?
Pay for what you use. No subscriptions. No seat fees. Qualified signing with Smart-ID costs from €0.29 + VAT (€0.26 and €0.24 + VAT as monthly volume grows), and a failed signing costs nothing. Signing with a USB or eID card gets an additional 30-40% discount. Details on the pricing page.
How is Tvarka different from Dokobit, Mark Sign or GoSign?
Tvarka Sign has no subscriptions and no seat fees – you pay only for a successful action, from €0.29 + VAT. Tvarka is the first in Lithuania to let you sign with a qualified signature by holding your Lithuanian eID card against your phone (NFC), with no reader. Detailed comparisons are on the Dokobit, Mark Sign and GoSign alternative pages.
Do I need a card reader?
No. The Lithuanian eID card signs contactlessly – you hold it against an NFC phone. If you already have a reader, it works too. Smart-ID and Mobile-ID need no reader at all.
What is contactless signing with an ID card?
Tvarka is the first electronic signature service in Lithuania where a qualified signature is created by holding the Lithuanian eID card against a phone (NFC), with no separate reader. This lets you sign with a qualified electronic signature from anywhere, with just the card and a smartphone. More on the Tvarka Sign page.
Why pay for Mobile-ID if you have an electronic signature on your ID card?
If your Lithuanian eID card was issued after 2024-01-01, it may carry qualified electronic signature (QES) certificates – they are provided free of charge, and you avoid the monthly fee charged for the Mobile-ID service. In Tvarka, signing with the card is also 30-40% cheaper than Smart-ID or Mobile-ID, and no reader is needed – you hold the card against your phone (NFC). For personal use there are 10 free signatures per month in the Android app. Smart-ID and Mobile-ID remain supported for when the card is not at hand. Prices are on the pricing page.
Can I sign a document for free?
Yes. The Tvarka Sign Android app offers natural persons a Free personal plan: 10 qualified electronic signatures (QES) per calendar month free of charge, signing PDF documents with the Lithuanian eID card via NFC. No account is needed – your identity is confirmed by the card itself. The plan is meant for personal use; the app will appear in the Google Play store soon. More details on the pricing page.
How does the Free personal plan work?
In the app you pick a PDF from your phone, hold your Lithuanian eID card against the phone (NFC), enter the card access number (CAN) and your PIN – the document is signed with a qualified electronic signature (QES) that has the same legal effect as a handwritten signature. The document is processed on the platform only during signing and is deleted once you download it. Unused signatures do not accumulate – the limit resets every calendar month.
How is the Free personal plan different from a Tvarka Sign account?
The Free personal plan is meant for personal use: up to 10 QES per month, PDF only, the Lithuanian eID card via NFC only, no cloud storage and no invitations for others to sign. A Tvarka Sign legal entity account lets you sign with Smart-ID, Mobile-ID or USB devices, use the ADOC and ASiC-E formats, invite external signers, manage a team and store documents – you pay only for actual signings.
How does the Manager grant access to an accountant or the team?
The Manager invites any person – an accountant, a deputy, an assistant or an authorized representative – and delegates rights to them. There is no fixed list of positions: the Manager decides. The invited user acts on behalf of the company within the granted rights and signs with their own electronic signature methods.
How do I invite someone who does not use Tvarka to sign?
You provide their email address – the external signer signs through an invitation without an account, and their signing action is added to your bill. Smart-ID, Mobile-ID or an eID card is enough for them as well.
Which files and what sizes can be signed?
You can sign PDF, ADOC and ASiC-E documents. The single-file limit is 50 MB, and merging several PDFs into one task allows up to 150 MB. Smart-ID Basic is not a QES, so for a qualified signature choose the qualified Smart-ID, Mobile-ID or an eID card.
How do I sign an ADOC or ASiC-E document?
Using the wizards: you upload the files, the wizard builds the archive, you sign. ADOC-V1.0 is a Lithuanian electronic document specification approved by the Chief Archivist of Lithuania in 2009, used for document exchange with state institutions; ASiC-E is an ETSI standard container widespread across the EU. About the formats: the ADOC and ASiC-E pages.
Is Tvarka suitable for MB and UAB companies?
Yes. Tvarka is built for small and medium companies, especially Manager-run MB (small partnership) and UAB (private limited company) entities with no separate accountant or administrative role. The automated bookkeeping prepares the VMI and Sodra declarations, and the Manager only reviews and confirms them with a qualified signature.
Where is my data stored?
In European Union data centers; transfers are encrypted, access is controlled by the Manager, and documents are stored with version history. Tvarka complies with GDPR requirements. Details on the security page.
Where can I get help?
Guides and instructions are on the help page, and a real person is reachable through the contacts. We reply the same business day.