Terms of Use – Tvarka

Tvarka Terms of Use

These Terms of Use govern the use of the Tvarka website (available at https://tvarka.pro), all services provided on it and all related services.

Last updated: 28 August 2026

1. General provisions

1.1. The terms of use of the Tvarka website, available at https://tvarka.pro (the Terms), govern the use of the Tvarka website and all legal, informational and related auxiliary services provided on it (the Services), as well as the parties' rights, obligations and liability.

1.2. The Services are provided, according to their respective roles, by Advokato M. Kiškio kontora INVENT (the legal-services provider) and Socialiniai algoritmai, UAB (the platform operator) (together, the Service Providers). In these Terms, a reference to the Service Provider means one or both Service Providers acting in the relevant capacity. Their roles and details are set out in Section 15.

1.3. Tvarka is a software-as-a-service (SaaS) solution for Clients and their representatives to manage electronic documents, legal-entity data, registers of participants, compliance processes, signing, accounting and personnel processes, submissions to external information systems, and other related legal, informational and auxiliary services.

1.4. Except for the Free Plan expressly described in Section 16, Tvarka is not intended for consumers (B2C). Clients and Client Users act for business, public-sector or professional purposes or as representatives of a legal entity. Consumer-protection legislation (including the right to withdraw from a contract within 14 days) does not apply to them.

1.5. By starting to use the Services on behalf of a Client and each time they use them, a Client User confirms that they are entitled to represent the relevant Client or Legal Entity and to perform the particular action, including granting rights and Roles to other persons and assuming obligations on behalf of the Client or Legal Entity.

1.6. A Client or Client User who does not agree with any provision of the Terms has no right to use the Services.

2. Definitions

Services means the Tvarka website, available at https://tvarka.pro, all legal, informational and auxiliary services provided on it and related to it, their content, functionality, inputs and outputs, and the results of their operation.
Client means a legal entity or another business, public-sector or professional body on whose behalf the Services are ordered or used and to whom Client Content is attributed. A Free Plan user is not a Client. The Free Plan may be used only for personal purposes and must not be used for business or professional purposes.
Client User means a natural person authorised by the Client, or by a person entitled to act on behalf of the Client, to use the Services on the Client's behalf.
Account means the individual account of a Client User in the Services, created through authentication with Lithuanian or EU electronic identification means.
Legal Entity means a legal entity whose data is managed in the Services and which is identified by its legal-entity code.
Role means the set of rights granted to a Client User in relation to a particular Client or Legal Entity, such as the role of Manager, representative, employee or another role.
QES means a qualified electronic signature under the eIDAS Regulation.
Payment service provider means Stripe, Inc. and/or another payment processor selected by the Service Provider and specified in the Services.
eID service provider means an external service provider supplying eID authentication and document-signing (QES) infrastructure, such as the Migration Department (Migracijos departamentas) and/or the state enterprise Centre of Registers (Registrų centras).
Client Content means documents, data, records, files and other information uploaded, submitted or created by the Client or a Client User when using the Services, or generated automatically or non-automatically on the Client's instructions. Client Content does not include the Tvarka software, the structure of templates, system security data or de-identified usage data.

3. Account and authentication

3.1. Access to the Services uses Lithuanian or EU electronic identification means (such as LT ID, Smart-ID, Mobile-ID or an identity card) through eID identity-verification solutions. Usernames and passwords are not used in the Services.

3.2. A Client User is responsible for the security of their devices and electronic identification means and for actions performed in their name where a third party gained access due to the Client User's fault or negligence.

3.3. The Client is responsible for managing Roles granted to Client Users and must revoke access that is no longer required without delay.

3.4. The Service Provider may request additional information or documents where necessary under the laws of the Republic of Lithuania or to ensure the security, legal compliance or proper provision of the Services.

4. Tvarka Services and Client Content

4.1. The Services provided to Clients under these Terms include, among others, the following, with the specific functionality depending on the activated products and billing terms:

processing and management of persons' electronic documents;
electronic-signature creation and verification services for persons (such as Clients' representatives, participants and employees), QES signing and invitations to external signatories;
legal due diligence and legal-risk assessment services concerning legal entities and natural persons acting, for example, as counterparties, parties to obligations or torts, or parties to disputes;
preparation of legal documents according to the Client's needs;
management of legal-entity compliance processes;
accounting and HR services;
representation in dealings with external information systems, including the automatic submission of documents, reports and compliance information to external information systems on behalf of Clients;
other legal, informational and auxiliary services.

4.2. The Service Provider may update, change or supplement the Services. The Service Provider will give the Client and, where appropriate, Client Users reasonable notice of material changes to the Services in the Services and/or by email.

4.3. Templates, reports, forms, submissions and other automatically generated documents and information are Client Content. Their generation and submission to external systems are auxiliary services. The Service Provider does not guarantee that a template, report, item of information or generated document will suit the Client's individual circumstances in every case. The Client, acting through a Client User, must assess the content of a document or information before approving it and is responsible for its chosen use or submission, except where the scope of a legal service has been expressly agreed in a separate agreement.

4.4. Rights in Client Content remain with the Client or another lawful rights holder. The Client grants the Service Provider and its engaged processors a non-exclusive, limited right to store, copy, transmit, technically modify and otherwise process Client Content only to the extent necessary to provide the Services, carry out the Client's instructions, maintain the security and integrity of the Services, investigate fraud or misuse, and comply with applicable legal obligations. This right does not permit the Service Provider to use Client Content for unrelated commercial purposes.

4.5. The Client ensures that it and its Client Users are entitled to submit Client Content, give instructions for its processing and permit the Service Provider to process it under these Terms. The Client is responsible for the lawfulness and accuracy of Client Content, selecting the retention periods applicable to it, and retaining backup or archival copies where required for the Client's operations or legal obligations.

4.6. Unless otherwise specified for a particular product or document type or in a separate agreement, Client Content is retained while the relevant Service is provided, until it is deleted by an authorised Client User, or until the Client lawfully instructs the Service Provider to return or delete it. Deletion of a Client User's Account does not by itself delete Client Content or terminate the Services provided to the Client. Tvarka is not the Client's document archive, and the Client must export and retain the documents it needs in good time.

4.7. The following special rules apply to Tvarka Sign:

a document temporarily uploaded from the Tvarka Sign desktop application to deliver a signing result is deleted when the application confirms receipt and, if no such confirmation is received, is retained for no longer than 30 days from upload;
a document in the Tvarka Sign trash can be restored for 7 days after deletion and is permanently deleted after that period;
a final-document download link issued to an invited signatory is valid for 30 days from issue. When the last active download link for that document expires, a document linked to a KYC process is deleted. Any other Client document and its related invitation record become ordinary Client Content if, at that time, the Client has a valid billing basis (a registered payment method, a credited balance top-up, enabled automatic top-up, individual invoice terms or another billing arrangement approved by the Service Provider); otherwise, the document and the invited person's data relating to the invitation are deleted;
a copy saved by the invited person in their own workspace is a separate document governed by the rules of that workspace;
documents under the Tvarka Sign Free personal plan are subject to the period set out in clause 16.5.

4.8. Different periods may apply to documents, uploads, requests and audit data under the Tvarka Sign API, ATK API, DD API, KYC API and other specialised products, as set out in the terms, technical specification or order for the relevant product or in an individual agreement. If a special provision conflicts with this Section, the special provision applies to that product.

4.9. Notwithstanding an instruction from the Client to delete or return Client Content, the Service Provider may retain only the part of it, and only for as long as, necessary to comply with law, accounting or archiving obligations, establish, exercise or defend legal claims, investigate fraud or security incidents, comply with a legal hold, or meet a retention period separately agreed with the Client. Where the full document is no longer required, lawfully retained audit, accounting or de-identified data may remain.

4.10. After Client Content has been deleted from active systems, copies may remain in isolated backups until they are replaced or expire in the ordinary course. Such copies are not used for ordinary operations and are not restored to active systems except where necessary for recovery from a security or business-continuity incident. If a backup is restored, a lawful deletion instruction previously received will be applied again.

5. Representation and register filings

5.1. Some functions may involve the preparation and/or submission of filings to state registers or other external information systems. Where provided for in an activated Service, the relevant Service Provider prepares or submits filings on behalf of the Client or Legal Entity under a power of attorney, mandate or representation agreement.

5.2. The Client ensures that it and its Client Users are entitled to grant representation rights, submit data and documents, and perform the particular action. The Client confirms the accuracy of the submitted information and is responsible for compliance with legal deadlines and the correctness of the submitted data unless mandatory law provides otherwise.

5.3. The Service Provider is not a state authority and does not decide the outcome of actions by registers or other external systems. Final decisions rest with the competent authorities or the operators of the relevant systems.

6. Payment and invoices

6.1. The standard billing principle of Tvarka Sign is payment based on the actual use of paid actions. Team-member seats are not a separate pricing unit unless expressly agreed otherwise in an individual agreement.

6.2. QES and other paid actions can be paid for from the balance or under a signed agreement. A balance top-up is not a signature package and is not a subscription.

6.3. VAT is calculated when the balance is used for a paid action or an invoice is issued, not as an additional charge on the balance top-up itself.

6.4. Monthly invoices may be issued for actual use under a separate agreement. If deferred billing applies, a minimum administrative fee specified on the pricing page or in the agreement may apply for a month in which paid actions were performed.

6.5. The Service Provider is not itself a payment service provider. Payments are processed by the selected Payment service provider and are governed by its rules.

6.6. The Service Provider may change prices if it gives the Client and, where appropriate, Client Users reasonable notice before the changes take effect. Price changes apply to future paid actions or new billing periods.

6.7. Invoices for paid actions are issued to the Client or Legal Entity on whose behalf the Services were used. If the Client User did not have the authority specified in clause 1.5, the Client User is personally liable for the paid actions performed.

7. Rules of use

7.1. The Client and Client Users undertake to use the Services lawfully and in good faith without infringing the rights of the Service Provider or other persons.

7.2. It is prohibited, including but not limited to:

using automated tools (bots or automated software) to scrape the content of the Services or overload the systems;
attempting to gain unauthorised access to the Services or related systems;
uploading unlawful, misleading, infringing or malicious information;
circumventing or attempting to circumvent security measures;
using the Services for unlawful purposes or purposes contrary to these Terms;
using the Services with the aim of reproducing their content, operating model, interfaces or other essential solutions.

7.3. The Client is responsible for the accuracy and lawfulness of data submitted in the Services, including Legal Entity data, documents and records, and for ensuring that Client Users comply with these Terms.

8. Intellectual property

8.1. The Services, their program code, design, database structures, visual identity, trademarks and other intellectual property belong to the Service Provider or other expressly identified persons. Without the Service Provider's permission, it is prohibited to copy or otherwise use the content or materials of the Services except to the extent necessary for lawful use of the Services.

9. Liability

9.1. The Services are provided “as is”. The Service Provider does not guarantee uninterrupted availability and is not liable for disruptions caused by circumstances beyond its reasonable control, such as communication failures, outages of third-party services, scheduled maintenance, malicious acts of third parties or data loss caused by equipment or service failures.

9.2. The Service Provider is not liable for the lawfulness or accuracy of Client Content, its loss or corruption, or consequences arising from its use, except to the extent that liability arises from obligations expressly assumed by the Service Provider or from mandatory law.

9.3. To the extent permitted by applicable law, the Service Provider is not liable for indirect losses, including lost income or loss of reputation.

9.4. To the extent permitted by applicable law, the Service Provider's total liability under these Terms is limited to the amount paid by the Client for the relevant Services during the previous 3 months, except where such limitation is not permitted by mandatory law.

10. Personal data

10.1. Personal data is processed in accordance with the Tvarka Privacy Policy. The Privacy Policy is an integral part of these Terms.

11. Account deletion and termination of the Services

11.1. A Client User may stop using the Services and request deletion of their Account and related personal data. Such a request does not by itself delete Client Content belonging to the Client, delete the Accounts of other Client Users, or terminate the Services provided to the Client.

11.2. The Client, acting through a duly authorised representative, may request termination of the relevant Services and, where applicable, the return, export or deletion of Client Content. Client Content will be returned, exported, retained or deleted in accordance with Section 4, the Privacy Policy, any applicable data-processing agreement, any individual agreement and applicable law. The Client must use the export facilities available in the Services before termination.

11.3. The Service Provider may temporarily restrict or terminate access by the Client or a particular Client User if the Terms are breached, the security of the Services is threatened, or this is required by law or a competent authority. Where safe and lawful, the Client will be given a reasonable opportunity to export its content.

11.4. If access or the Services are terminated due to the fault of the Client or a Client User, amounts paid are not refunded except where an individual agreement or mandatory law provides otherwise.

12. Force majeure

12.1. A party is released from liability for non-performance of its obligations where caused by force-majeure circumstances that the party could not control or reasonably foresee.

13. Changes to the Terms

13.1. The Service Provider may change the Terms. Changes are published in the Services and/or notified by email to the Client and, where appropriate, Client Users. If the Client or a Client User continues to use the Services after the changes take effect, the changed Terms are deemed accepted. The Service Provider may require the changed Terms to be accepted again expressly.

14. Governing law and dispute resolution

14.1. The Terms are governed by the law of the Republic of Lithuania.

14.2. Disputes are resolved through negotiations and, failing agreement, in the competent court at the registered office of the Service Provider unless applicable law provides otherwise.

14.3. These Terms are made available in Lithuanian and English. In case of any discrepancy, the Lithuanian text governs and prevails.

15. Service Providers and contact details

Tvarka.pro is operated as a joint activity of Advokato M. Kiškio kontora INVENT and Socialiniai algoritmai, UAB. The roles, legal-entity codes, VAT payer codes and addresses of the Service Providers are provided on the About us page.

General Tvarka.pro contact details are provided on the Contact page.

16. Tvarka Sign Free personal plan

16.1. The Tvarka Sign Android app may offer a free personal plan (the Free Plan): a natural person (the Free Plan user), without an Account, may sign their own PDF documents with a qualified electronic signature (QES) using a Lithuanian identity card over NFC, up to 10 signatures per calendar month. A QES created under the Free Plan has the same legal effect as any other QES. This Section contains special provisions that apply to the Free Plan in place of any conflicting provision of the Terms.

16.2. By way of derogation from clauses 1.4–1.6, the Free Plan may be used only for personal, non-business and non-professional purposes; business or professional use is prohibited. Mandatory consumer-protection provisions apply to the Free Plan. The Free Plan is not a subscription, no fee is charged for it, and no payment-instrument data is collected.

16.3. No Account is created and no email address is collected when using the Free Plan. The Free Plan user's identity is confirmed by the qualified certificate on their identity card, and the app's device is registered using a technical identifier. Signing is permitted only in one's own name, and the Free Plan user confirms that they use only their own identity card.

16.4. The monthly limit per person is calculated using a pseudonymised identifier (hash value) derived from signing-certificate data, regardless of the number of devices used. Unused signatures do not carry over to the next month. Once the limit is used, further signing is available after activating a Tvarka Sign workstation with an activation code.

16.5. A document is uploaded to the platform solely to perform the signing operation. The signed document is deleted from the platform when the app confirms its download and in any event no later than 48 hours after upload. Once deleted, the document can no longer be downloaded from the platform; the Free Plan user is responsible for retaining the signed document.

16.6. Registration and signing-operation frequency limits may apply to prevent misuse. The Service Provider may change the terms of the Free Plan, including the monthly limit, or discontinue it by announcing the change in the Services. Changes do not affect signatures created before they take effect.

16.7. The Free Plan is provided by the platform operator, Socialiniai algoritmai, UAB. Other provisions of the Terms, including Sections 7, 9, 10, 12, 13 and 14, apply to the Free Plan to the extent compatible with this Section.