Tvarka Terms of Service

Tvarka Terms of Service

These Terms of Service govern the use of the Tvarka website (available at https://tvarka.pro) and of all services provided on it and related to it.

Last updated: 2026-07-07

1. General provisions

1.1. These Terms of Service of the Tvarka website (available at https://tvarka.pro) (hereinafter – the Terms) set out the procedure for using the Tvarka website and all legal, informational and related auxiliary services provided on it (hereinafter – the Services), as well as the rights, obligations and liability of the parties.

1.2. The Services are provided, in their respective roles, by Advokato M. Kiškio kontora INVENT (the legal services provider) and Socialiniai algoritmai, UAB (the platform operator) (hereinafter jointly – the Service Providers). In these Terms, a reference to the Service Provider means one or both of the Service Providers acting in the respective function. Their roles and details are set out in Section 15 of the Terms.

1.3. Tvarka is a software-as-a-service (SaaS) solution for Lithuanian legal entities and their representatives to manage legal entity data, the register of participants (shares / contributions), compliance processes, the compliance calendar, documents, document templates, signing, related processes for filings to state registers, and other related legal services.

1.4. Tvarka is not intended for consumers (B2C). All users of the Services act for the purposes of their business, trade, craft or profession, or as representatives of a legal entity. Consumer protection legislation (including the right to withdraw from a contract within 14 days) does not apply.

1.5. By starting to use the Services, the User confirms that they have the right to represent the relevant Legal Entity and to perform actions using the Services (including granting rights and roles to other persons and assuming obligations on behalf of the relevant Legal Entity).

1.6. If the User does not agree with any provision of the Terms, the User has no right to use the Services.

2. Definitions

• Services – the Tvarka website, available at https://tvarka.pro, all legal, informational and auxiliary services provided on it and related to it, their content, functionality, inputs and outputs, as well as the results of their operation.
• Account – the User's account in the Services, created by authenticating with Lithuanian electronic identification means.
• Legal Entity – a legal entity whose data is managed in the Services (identified by its legal entity code).
• Role – the set of the User's rights in a specific legal entity (e.g. the role of Manager, Participant, Attorney or another role).
• QES – a qualified electronic signature (under the eIDAS Regulation).
• Payment service provider – Stripe, Inc. and/or another payment processor chosen by the Service Provider and specified in the Services.
• eID service provider – an external service provider providing eID authentication and document signing (QES) infrastructure, e.g. the Migration Department (Migracijos departamentas) and/or the state enterprise Centre of Registers (Registrų centras).
• Content – any documents, data, records, files and other information that the User uploads, generates or submits in the Services.

3. Account and authentication

3.1. Login to the Services is performed exclusively via Lithuanian electronic identification means (e.g. LT ID, Smart-ID, Mobile-ID, the Lithuanian eID card), using eID identity verification solutions. Usernames and passwords are not used in the Services.

3.2. The User is responsible for the security of their devices and electronic identification means, and for actions performed in their name if third parties gained access due to the User's fault or negligence.

3.3. The Service Provider has the right to request additional information or documents if this is necessary under the laws of the Republic of Lithuania, as well as in other cases in order to ensure the security, legal compliance or proper provision of the Services.

4. Services

4.1. Under these Terms, the following Services, among others, are provided (the specific functionality depends on the activated products and billing terms):

• management of legal entity data and status records;
• viewing, management and (where applicable) editing of the register of participants (shares / contributions);
• management and tracking of compliance processes, calendar and reminders (where applicable);
• legal document storage and legal document management;
• generation of legal documents according to the User's needs;
• QES signing and use of the balance for paid actions;
• preparation of JADIS / JAR filings and filing to JADIS / JAR (where applicable);
• other legal, informational and auxiliary services.

4.2. The Service Provider may update, change or supplement the Services. In material cases, the Service Provider will inform Users about changes to the Services in the Services and/or by email.

4.3. Templates and automatically generated documents are provided as an auxiliary tool. The Service Provider does not guarantee that templates will suit the User's individual situation in all cases. The User must assess the content of the generated document and assumes responsibility for its use.

5. Representation and register filings

5.1. Some functions may involve the preparation and/or submission of filings to state registers (e.g. JADIS / JAR). If provided for in the activated service, the Service Provider performs the preparation or submission of filings on behalf of the Legal Entity under a power of attorney, mandate or representation agreement.

5.2. The User ensures that they have the right to grant representation rights and to submit data and documents, and confirms the accuracy of the information submitted. The User is responsible for compliance with legal deadlines and for the correctness of the submitted data, unless mandatory legal requirements provide otherwise.

5.3. The Service Provider is not a state authority and does not take decisions on the outcomes of register actions. Final decisions rest with the competent authorities.

6. Payment and invoices

6.1. The standard billing principle of Tvarka Sign is payment based on the actual use of paid actions. Team member seats are not a separate pricing unit unless expressly agreed otherwise in an individual agreement.

6.2. QES and other paid actions can be paid for from the balance or under a signed agreement. A balance top-up is not a signature package and is not a subscription.

6.3. VAT is calculated when the balance is used for a paid action or an invoice is issued, not as an additional charge on the balance top-up itself.

6.4. Monthly invoices may be issued for actual use under a separate agreement. If a deferred billing arrangement applies, a minimum administrative fee, specified on the pricing page or in the agreement, may apply for a month in which paid actions were performed.

6.5. The Service Provider is not itself a payment service provider. Payments are processed by the chosen payment service provider, and payment processing is governed by its rules.

6.6. The Service Provider has the right to change prices, provided that Users are informed a reasonable time before the changes take effect. Price changes apply to future paid actions or to new billing periods.

7. Rules of use

7.1. The User undertakes to use the Services lawfully and in good faith, without infringing the rights of the Service Provider, other users or third parties.

7.2. It is prohibited (including but not limited to):

• to use automated tools (bots, automated software) to scrape the content of the Services or to overload the systems;
• to attempt to gain unauthorised access to the Services or related systems;
• to upload unlawful, misleading, infringing or malicious information;
• to circumvent or attempt to circumvent security measures;
• to use the Services for unlawful purposes or for purposes contrary to these Terms;
• to use the Services with the aim of reproducing the content, operating model, interfaces or other essential solutions of the Services.

7.3. The User is responsible for the accuracy and lawfulness of the data submitted in the Services, including Legal Entity data, documents and records.

8. Intellectual property and Content rights

8.1. The Services, their program code, design, database structures, visual identity, trademarks and other intellectual property belong to the Service Provider or to other expressly indicated persons. Without the Service Provider's permission, it is prohibited to copy or otherwise use the content and materials of the Services, except to the extent necessary for lawful use of the Services.

8.2. Ownership rights to the User's Content remain with the User. The User grants the Company and its subcontractors / data processors a limited licence to process Content data to the extent necessary to provide and maintain the Services and to ensure security and legal compliance; however, the Service Provider is not responsible for the lawfulness or accuracy of the Content, or for its loss or corruption. The User is expressly informed that, due to hardware or software errors or failures, Content may be irretrievably lost or corrupted.

9. Liability

9.1. The Services are provided "as is". The Service Provider does not guarantee uninterrupted availability of the Services and is not liable for disruptions caused by circumstances beyond the Service Provider's reasonable control (e.g. communication failures, outages of third-party services, scheduled maintenance, malicious acts of third parties, data loss due to equipment or service failures).

9.2. The Service Provider is not liable for the lawfulness or accuracy of the User's Content, for its loss or corruption, or for the consequences arising from the use of the Content.

9.3. To the extent permitted by applicable law, the Service Provider is not liable for indirect losses (lost income, loss of reputation, etc.).

9.4. To the extent permitted by applicable law, the Service Provider's total liability under these Terms is limited to the amount paid by the User for the relevant Services during the last 3 months, except where such limitation of liability is not permitted under mandatory legal rules.

10. Personal data

10.1. Personal data is processed in accordance with the Tvarka Privacy Policy. The Privacy Policy is an integral part of these Terms.

11. Account deletion and termination of the Services

11.1. The User may stop using the Services at any time and request deletion of the User's data. Upon deletion of the User's data, the User's Account and access to the Services may be lost, and the data may be permanently destroyed in accordance with the Privacy Policy and applicable law.

11.2. The Service Provider has the right to temporarily restrict or terminate the User's access to the Services and the provision of the Services if the User violates the Terms or poses a threat to the security of the Services, or if required by law or by instructions of competent authorities.

11.3. If access is terminated due to the User's fault, amounts paid are not refunded.

12. Force majeure

12.1. A party is released from liability for non-performance of its obligations if this occurred due to force majeure circumstances that the party could not control or reasonably foresee.

13. Changes to the Terms

13.1. The Service Provider has the right to change the Terms. Changes are published in the Services and/or notified by email. If the User continues to use the Services after the changes take effect, the User is deemed to agree to the changed Terms.

14. Governing law and dispute resolution

14.1. The Terms are governed by the law of the Republic of Lithuania.

14.2. Disputes are resolved through negotiations and, failing agreement, in the competent court at the registered office of the Service Provider, unless applicable law provides otherwise.

15. Service Providers and contact details

Tvarka.pro is operated as a joint activity of Advokato M. Kiškio kontora INVENT and Socialiniai algoritmai, UAB. The roles, legal entity codes, VAT payer codes and addresses of the Service Providers are provided on the About us page.

General Tvarka.pro contact details are provided on the Contact page.

16. Tvarka Sign Free personal plan

16.1. The Tvarka Sign Android app may offer a free personal plan (hereinafter – the Free Plan): the possibility for a natural person, without an Account, to sign their own PDF documents with a qualified electronic signature (QES) using a Lithuanian eID card via NFC, up to 10 signatures per calendar month. A QES created under the Free Plan has the same legal effect as any other QES. The provisions of this section are special provisions and apply to the Free Plan instead of any conflicting other provisions of the Terms.

16.2. By way of derogation from clauses 1.4 and 1.5 of the Terms, the Free Plan may be used by a natural person for personal (non-business) purposes. Mandatory consumer protection provisions apply to the Free Plan. The Free Plan is not a subscription, no fee is charged for it, and no payment instrument data is collected.

16.3. When using the Free Plan, no Account is created and no email address is collected: the user's identity is confirmed by the qualified certificate of their eID card, and the app's device is registered with a technical identifier. Signing is possible only in one's own name – the user confirms that they use only their own eID card.

16.4. The monthly limit per person is counted using a pseudonymised identifier (hash value) derived from the signing certificate data, regardless of the number of devices used. Unused signatures do not carry over to the next month. Once the limit is used up, further signing is possible after activating a Tvarka Sign workstation with an activation code.

16.5. The document is uploaded to the platform solely to perform the signing operation. The signed document is deleted from the platform once the app confirms its download, and in any case no later than 48 hours after upload. Once the document has been deleted, it can no longer be downloaded from the platform again; the user is responsible for saving the signed document.

16.6. To prevent abuse, limits on the frequency of registrations and signing operations may apply. The Service Provider has the right to change the terms of the Free Plan (including the monthly limit) or to discontinue it, by announcing this in the Services; changes do not affect signatures created before they take effect.

16.7. The Free Plan is provided by the platform operator (Socialiniai algoritmai, UAB). Other provisions of the Terms (including Sections 7, 9, 10, 12, 13 and 14) apply to the Free Plan to the extent they are compatible with the provisions of this section.